Very quick and easy service!
Purchased my first vehicle. Very pleased with the service. Stacy Yoder was my rep. attentive, friendly, and kind. Cars are at a good price and quality is great as well.
We purchased a beautiful Dodge SUV from Dawn Myers. She was super awesome to work with, & the great thing is they do NOT push you into anything. We will be happy to purchases all vehicles in the future with her!
was not able to get a car but they had remarkable customer service
We have taken our two Toyotas for service at Jordan since moving back to the area in 2016. We have been very happy with the quality of work and the honesty of everyone that we have dealt with. Rodney, who we usually see for service appointments, is great at explaining in detail the work recommended. I trust his opinion in explaining which items needs to be taken care of immediately as opposed to those that can wait for future appointments. When looking for a new car, we knew we wanted to buy at Jordan both because of the way they handle their costumers but also because of their no commission and no pressure sales policy. We worked with Mike Gaffney to buy our new RAV-4 and were very happy with the experience. We felt absolutely no pressure whatsoever at any part in the purchase process. Mike was very friendly and helpful, providing us with all of the information that we needed. It was a very different experience than previous car buying experiences. We are very happy with our new car purchase and will definitely return to Jordan Toyota for our service and new car needs in the future.
I was very happy with my sales rep, Chandra Widener. The finance dept was good, although seemed robotic. There is no pressure and Chandra was very down to earth and willing to do what it took to explain or meet my expectations. I initially was looking for a used vehicle but after speaking to her, and he dealership offered 0% financing, it only made sense to go new. I do like that the team does not work on commission based as it makes it more comfortable for both parties. No pressure and no fake sales pitch. I was very impressed from beginning to end so far, I still have to take my Rav4 back for my heated leather seats but the follow up from Chandra has been amazing. I am in the hospitality business and customer/guest service is so VERY important to me. Chandra is a keeper!!! Jordan Toyota, don't lose this one! ALSO, love love my new vehicle, as this is my first brand new purchase, and it was very smooth process, and I love it!!! Keep up the good work Jordan Toyota!
This was my first experience with Jordan. I visited them twice (I'm from northern Michigan) and test drove a couple of vehicles. I worked with Daniel first and Chandra the 2nd time. She was very helpful, and since I really wasn't sure what I wanted, she followed up with me both after my visit and when I went online inquiring about a question on a Rav4. She was not "pushy" (unlike Gurley Leep) yet stayed in contact. Unfortunately, I did not end up purchasing a car there, but I would have if the dealership I did purchase from wouldn't have worked with me. So if you don't like pushy salespeople and who is knowledgeable, then I recommend Jordan Auto Group. Thank you Chandra.Judy G.
We were traveling through from Seattle to New York, taking our son to college, when we lost the rear wheel on I-90. After being towed in (which the JAG phoned in for us), we received bad news on the status of the vehicle: The repairs would cost more than the car's worth.Needing to be on the road ASAP, the team at JAG did everything to expedite the diagnostics and prepare to get the parts needed which would have been days out... Vincent was a real saint, and totally compassionate to our dilemma. The young mechanic who walked us through each problem with our car did so with clarity and confidence (when I asked him to shave the repairs down to the minimum required, he spent time on it, and came back with a response that was based on our safety, not $).Our eventual decision was to scrap the car and get a rental. What did the team at JAG do? They helped us with the process, and even drove us to the car rental place. We got great service at the rental agency, and even a free upgrade.We were never pressured, and ALWAYS helped. I would return here in a heartbeat to investigate a new car, especially if I lived in this area. THANK YOU again, Vincent and the entire team at Jordan Auto Group.
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